Refund policy
PantryPass Returns & Refunds Policy
Last updated: 18 September 2026
At PantryPass, we want you to be satisfied with your purchase. If you experience a problem with your Product or need assistance with a return, replacement or refund, please contact us using the details below.
Email: rgondez3@gmail.com
Phone: 062 238 1182
This policy should be read together with your rights under applicable South African consumer-protection legislation.
1. Damaged, Defective or Incorrect Products
If your Product arrives:
- Damaged;
- Defective or not functioning properly;
- Incorrect; or
- Materially different from the product description,
please contact PantryPass as soon as reasonably possible.
Please provide:
- Your order number;
- A description of the problem; and
- Photographs or video of the product and the issue, where appropriate.
We may request photographs or video evidence to help us assess the issue and determine the appropriate solution.
Please do not send the product back before contacting us and receiving return instructions.
2. Defective Products
PantryPass respects the statutory consumer protections applicable in South Africa.
Under the Consumer Protection Act, qualifying goods are subject to an implied warranty of quality. Where goods fail to meet the applicable requirements, a consumer may have the right to return them within six months after delivery, without penalty and at the supplier's risk and expense. Depending on the circumstances, the applicable remedy may include a repair, replacement or refund.
This statutory protection is separate from any additional warranty that may be offered by a manufacturer or supplier.
Products that have been damaged through misuse, unauthorised modification, incorrect installation or failure to follow supplied instructions may not qualify as defective goods.
3. Damaged Deliveries
If your order arrives visibly damaged, please contact us as soon as reasonably possible.
We may request photographs of:
- The shipping packaging;
- The product;
- Any visible damage; and
- The product's accessories or components.
This information helps us investigate the issue with our fulfilment partner or supplier.
4. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us with your order number and photographs of the item received.
Once the issue has been confirmed, PantryPass will arrange the appropriate remedy in accordance with applicable consumer law.
5. Change-of-Mind Returns
If you change your mind about your purchase, your return and cancellation rights will depend on the circumstances of the transaction and applicable South African law.
Where a change-of-mind return is permitted, you may be responsible for applicable return shipping costs.
Any applicable costs or deductions will be communicated to you before the return is processed.
Nothing in this section limits any statutory cooling-off or cancellation rights that may apply to your purchase.
6. Product Condition
For returns that are not related to a product defect or failure to meet applicable consumer requirements, we may require the product to be returned in an appropriate condition.
Where applicable, the product should be:
- Unused;
- Undamaged;
- In its original packaging;
- Returned with its accessories; and
- Returned with any manuals or documentation supplied with the product.
These requirements do not remove or restrict statutory rights relating to defective or non-conforming goods.
7. Return Authorisation
Please contact PantryPass before sending any product back.
Do not send products directly to our supplier or manufacturer unless PantryPass specifically instructs you to do so.
Once your return request has been reviewed, we will provide you with the appropriate return instructions.
8. Return Shipping
For qualifying defective, damaged or incorrect products, return shipping will be handled in accordance with applicable South African consumer law.
For eligible change-of-mind returns, the customer may be responsible for the applicable return shipping costs.
We recommend using a trackable shipping service when returning a product.
9. Refunds
Once an approved return has been received and assessed, PantryPass will process any applicable refund.
Where a refund is due, it will generally be issued using the original payment method used to make the purchase.
The time required for the refund to appear in your account may depend on your payment provider or bank.
10. Replacements
Where a product is confirmed to be defective, damaged or incorrect, PantryPass may arrange a replacement where appropriate and subject to availability.
Where applicable, your statutory rights determine whether the appropriate remedy is a repair, replacement or refund.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible:
Email: rgondez3@gmail.com
Phone: 062 238 1182
We will attempt to cancel your order before it enters our fulfilment process.
Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.
12. Wireless Charging & Phone Compatibility
Our Wireless Car Charger & Phone Mount is designed for compatible devices that support the relevant wireless charging technology.
Charging performance may vary depending on factors including:
- Phone model;
- Phone case;
- Vehicle power supply;
- Charging adapter;
- Cable;
- Battery condition; and
- Other device-specific factors.
Customers should ensure that their device and vehicle power supply are compatible with the product before use.
13. Damage Caused by Misuse
A product may not qualify for a return, replacement or refund where the problem resulted from:
- Misuse;
- Accidental damage;
- Unauthorised modification;
- Incorrect installation;
- Physical abuse; or
- Failure to follow the product's instructions.
This does not affect any statutory consumer rights that may apply.
14. Refunds for Approved Returns
Where an approved refund is applicable, PantryPass will process the refund using the original payment method where reasonably possible.
If you have not received an expected refund after it has been processed, please first check your bank account or payment provider.
If the refund still does not appear, contact us:
Email: rgondez3@gmail.com
Phone: 062 238 1182
15. Exchanges
Where appropriate, PantryPass may arrange an exchange for a product that is defective, damaged or incorrect.
Please contact us before returning the product.
16. Contact Us
For all returns, refunds, replacements and product issues:
PantryPass
Email: rgondez3@gmail.com
Phone: 062 238 1182
Please include your order number whenever contacting us about an existing order.